Download Help

How does this work?

We sell downloadable service manuals – no physical printed copy or disc will be mailed with your order. Our website will grant you instant access to download the manual you purchased via an email link when you complete checkout. You will have up to 90 days to download your order and save it to your computer for permanent viewing. The manual itself will never expire.

Where do I download the manual once I’ve paid?

After receiving a cleared payment, an email with a link to download your manual will be dispatched to you immediately. If the email from us has not shown up within 5-10 minutes, please check your spam folder or contact us.

You can also access the download from your Account Page if you elected to create an account at checkout, using the credentials provided in your New Account email.

How long do I have to download the manual I purchased?

You have up to 90 days to download the manual with a limited number of download attempts. Please be sure to save the manual to your computer for permanent viewing in this time. The manual itself will never expire. If you have trouble downloading a manual, please contact us.

How do I view the manual I purchased?

A download link will be emailed to you after purchase. Clicking the download link should prompt you for a location to save the file on your computer. If it is does not, the file may have automatically downloaded to your default downloads folder.

Most manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer. Be sure to save the file to your computer/tablet for permanent viewing.

How do I open a zip file?

Some manuals contain multiple files compressed into a zip file. The zip file will need to be extracted before you can view the contents. This functionality is generally built into computers but a separate app may be needed for phone/tablet devices. Instructions can be found below.

I have not received an email, what next?

If your order confirmation email has not shown up within 5-10 minutes, please check your junk/spam/promotions folder. Another possibility is the email address entered at checking being incorrect or containing a typo.

Please contact us with any relevant order information (name, email address used at checkout) and we will gladly assist you.

I received a “Sorry, you have reached your download limit for this file” or “File Not Found” error. Help!

If you receive an error message, please contact us with your order information and we will gladly assist you.

Which payment methods do you accept? Is your website safe?

We accept payments via Stripe and PayPal. Our checkout system fully PCI-compliant to safely transmit your payment information to the payment processor. Your sensitive payment information is never stored on our systems.

Do you offer refunds?

Due to the digital nature of the products we sell, all sales are final. There is no way to return a digital download or verify it has been deleted. If you purchased the incorrect manual by mistake, please contact us before attempting to download the file. We will also gladly correct any errors on our part. All download attempts and IP addresses are logged.